Reservation: The purchase reservation made is just an information sheet, that we will answer asap with our best deal and shipping quotation.
After considering our products and destinations we found that the best way to guarantee the service is by a personal estimation.
Shipping: There are lots of variables, volumes, weights, destinations and carriers, automatic answers will never be with fair prices, the estimations in our case are made considering all the details mentioned before, looking the best quality and price.
Delivery Time: we will also answer with the delivery times and delays if there was any.
Payments: Once you receive our pro-forma invoice, you can accept it and process with the payment using the secure paypal process detailed underneath the pro-forma invoice.
Insurance: The goods are insured during transportation for loss and breakage, but in case of damages the customer has to place the claim within 24 hours after receiving the goods.
Returns: The customer has the right to return the goods during the next 7 days upon arriving the shipment. A first communication need to be done besides an authorization number will be required, this number needs to be solicited by e,mail to our office.
The goods must be returned under customers expenses, ensured and prepaid shipping costs.
Good must be returned in the original packaging.
The returned package will show on it´s front the authorization number.
Payment by Credit Card / Paypal.
• We will send an invoice with all the tools and information needed to perform the requested transaction securely.
• PayPal protects your financial information systems security and fraud prevention industry leaders.
• When you use PayPal, your financial information is never shared with the seller.
• After completing the payment, they will send the transaction receipt via email.